Shipping policy

At Cloud Companion Bed, we're committed to getting your order to you as smoothly and reliably as possible. Please review the details below for information on processing, delivery, and costs.

1. Order Processing

Once your order is placed, our team begins preparing it right away. Please allow up to 1–2 business days for order processing before it is handed over for shipping. You will receive a confirmation email once your order has been placed, and a separate email with tracking information once it ships.

2. Shipping Time

All orders are delivered within 8–12 business days from the date of dispatch. Delivery times may vary depending on your specific location and are calculated in business days, excluding weekends and public holidays.

While we work hard to ensure timely delivery, occasional delays may occur due to factors beyond our control, such as high order volume, customs processing, or courier disruptions. We appreciate your patience and will keep you informed of any significant delays.

3. Shipping Charges

A flat-rate shipping fee of £5.38 (GBP) applies to all orders, regardless of order size, and is calculated at checkout before you complete your purchase.

4. Order Tracking

As soon as your order ships, you will receive an email containing your tracking number and a link to monitor your delivery in real time. If you do not receive tracking information within 12 business days of placing your order, please contact our support team.

5. Delivery Areas

We currently ship to [Insert regions/countries served]. If your location is not listed at checkout, please reach out to us to confirm availability.

6. Incorrect Shipping Information

Please ensure your shipping address is entered correctly at checkout. We are not responsible for delays or non-delivery caused by incorrect or incomplete address information provided by the customer. If you notice an error after placing your order, contact us as soon as possible so we can attempt to update it before dispatch.

7. Lost or Damaged Items

If your order arrives damaged or is lost in transit, please contact our support team within 48 hours of the expected delivery date with your order number and, if applicable, photos of the damaged item. We will work with you to resolve the issue promptly through a replacement or refund.

8. Questions

If you have any questions about your order or our shipping process, please contact us at info@paw-cuddle.store and our team will be happy to assist you.